It’s possible that your payment is not yet visible in your account overview. This is due to the processing time. Please see below how long it takes for your payment to be processed, and check after that period to ensure your payment overview has been updated.
| Payment method | Processing time |
| You make the payment yourself from the bank account we have on file | 2 business days |
| You pay via the iDEAL | Wero | Wero link using the bank account we have on file | 2 business days |
| Someone else makes the payment for you (from a different name or bank account). In that case, we may not be able to allocate the payment. Please contact us. | |
| Credit card | 7 business days |